Refund policy
Refund Policy
At ShopUnik, we strive to ensure customer satisfaction by providing high-quality products and services. Please review our refund policy below:
Eligibility for Returns and Refunds
- Standard Products: If you are not completely satisfied with a standard product purchase, you may request a return or refund within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.
- Custom Products: Due to the personalized nature of custom products, we do not accept returns or offer refunds on customized orders unless there is a manufacturing defect or an error caused by us.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, which may include a replacement or refund at our discretion.
Non-Refundable Items
- Customized products (including items with personalized logos, colors, or designs).
- Items that have been used, altered, or not in their original condition.
How to Initiate a Return
To request a return or report an issue:
- Email us at hiunikfactory@gmail.com with your order number, description of the issue, and photos if applicable.
- Our team will review your request and provide further instructions.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrectly shipped by us.
Thank you for choosing ShopUnik. We appreciate your understanding and cooperation with our refund policy. If you have any questions, feel free to contact us.